In the App
- Open the Profile tab.
- Scroll to the bottom and tap “Delete my account”.
- Confirm with “Delete permanently”.
What is deleted
- Your anonymous account identifier
- All conversations, memories, call transcripts and photos you sent
- Your custom companions and their generated images and videos
- Your preferences, quiz answers, display name and avatar
- Your gem balance (gems have no monetary value and are not refundable)
Deletion is immediate in the App and completed on our servers within 30 days. Purchase records held by Apple, Google and our payment processor are kept as required by law.
Deleting your account does not cancel an active subscription. Cancel it separately in your App Store or Google Play account settings.
Without access to the App
If you no longer have the App installed, email us at contact@astra-dev.fr from the device you used, or with any information that helps us identify your account, and we will delete it within 30 days.